Privacy policy


Last Updated: April 2, 2026

VOID PACKS operates this store and website, including all information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). VOID PACKS is supported by Shopify, which enables us to offer these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand that your information will be collected, used, and shared as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that reveals the identity of you or another person, or that can be reasonably linked to you or someone else. Personal information does not include information collected anonymously or de-identified such that it does not reveal identity. Depending on how you interact with the Services, where you reside, and to the extent permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact Information: such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: such as credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: such as your username, password, security questions, preferences, and settings.

  • Transaction Information: such as products you have added to your cart, added to your wishlist, purchased, returned, exchanged, or canceled, and your transaction history.

  • Our Communications with You: such as information you share in your communications with us when submitting a customer support request.

  • Device Information: such as information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information: such as information about your interaction with the Services, including when and how you interact with or navigate the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you: e.g., when you create an account, visit or use the Services, contact us, or otherwise provide your personal information to us.

  • Automatically through the Services: e.g., through your device and the use of cookies and similar technologies when you use our products or services or visit our websites.

  • From our service providers: e.g., when we receive assistance from service providers to provide certain technologies or when they collect or process personal information on our behalf.

  • From our business partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving Services: To fulfill our contract with you, process payments, ship orders, remember your preferences, send account-related notifications, process returns/exchanges, manage your account, facilitate shipping, and create a tailored shopping experience.

  • Marketing and Advertising: For marketing and promotional purposes (e.g., via email, SMS, or mail) and to show online advertisements based on your activities.

  • Security and Fraud Prevention: To verify your account, provide a secure shopping experience, and detect, investigate, or prevent potential fraudulent, illegal, or malicious activities.

  • Communicating with You: To provide customer support and maintain our business relationship with you.

  • Legal Reasons: To comply with applicable laws, respond to legal processes, conduct investigations, manage litigation, and investigate potential violations of our terms or policies.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

In certain circumstances, we may share your personal information with third parties for legitimate purposes as subject to this Privacy Policy. Examples include:

  • Sharing information with Shopify and vendors who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, shipping, and delivery).

  • Sharing information with business and marketing partners to provide you with marketing services and advertising. You may have the right to opt-out of this sharing depending on your location. [Click here to opt-out].

  • When you direct us, request, or provide explicit consent (e.g., for shipping or using social media widgets).

  • In connection with business transactions like mergers or bankruptcy, to comply with legal obligations, or to defend our rights and those of our users.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information related to your access and use of the Services to provide and improve them. Your information may be transferred to and shared with Shopify and third parties outside your country of residence. Shopify is responsible for processing personal information and responding to requests regarding your rights in these instances. For more information, please see the Shopify Consumer Privacy Policy.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties. We do not provide any guarantees and accept no responsibility for the privacy or security of such sites. Any information you provide in public or semi-public areas, including third-party social media platforms, may be visible to other users.

CHILDREN'S DATA

The Services are not designed for use by children. We do not knowingly collect personal information from children under the legal age of majority. If you believe your child has provided us with personal information, please contact us to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measure is perfect or impenetrable. Information you send to us may not be secure during transmission. We retain personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

YOUR RIGHTS AND CHOICES

Depending on your residence, you may have rights including: Access/Information, Deletion, Correction, Data Portability, and the Right to Opt-out of the sale or sharing of data for targeted advertising. If you are in the UK or EEA, you also have the Right to Object/Restrict Processing and the Right to Withdraw Consent. We do not discriminate against you for exercising these rights.

COMPLAINTS

If you have a complaint about how your personal information is processed, please contact us using the information below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

We may transfer, store, and process your personal information outside of your country of residence. We rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, for transfers outside the EEA or UK.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last Updated" date.

CONTACT

If you have any questions or wish to exercise your rights, please call us at +1 (480) 992-9598  (sms support) email us at voidpacksofficial@outlook.com, or write to us at: 71-75 Shelton Street, Covent Garden, London, ENG, WC2H 9JQ, UNITED KINGDOM.